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Frequently Asked Questions
Why should I outsource my support activities?
There are many reasons which make outsourcing of your administrative support services attractive. One or more of the following may apply to you.
- Free up your time for what you do best – By outsourcing your non-core activity or activities your team has more time to focus on your core business activity.
- Specialization & Expertise – Specialized business support is our core business activity. Whatever be the activity, we have the skills, expertise and experience to efficiently execute it without compromising on quality. Often clients complement us saying that the service we render is better than what they do by themselves.
- Availability of skills – we have a professional team with the skills & experience in almost all areas of support services we offer. You may not have the luxury of hiring the employees with the same range of skills & talent that we can offer.
- Temporary work-force – often you have temporary requirements and by outsourcing your work you don't let the business suffer even when you are short-staffed.
- Time-to-market – you are racing against time to get to the market with your new product or service. You can use all the help that you need. And, if your requirement is specialized, you need to get the right talent which cannot be hired easily.
- Your requirement is very small that do not justify hiring an employee full-time or even part-time.
Who can outsource? Can I outsource my work?
Anyone can outsource any work that can be executed without being physically present in your office. Whatever be the size of your business or the size of your project, we are interested. We execute projects from a few hours work to several man-years. No project is too small or too big for us. We welcome all of them and have established the systems and processes to handle them.
What about long term business prospects?
We have executed assignments ranging from just a few hours to a number of months of effort. We are interested in contributing towards the long term growth of your organization through our administrative outsourcing services. Focusing on long term prospects helps our clients significantly reduce costs both in the short and long run resulting in symbiotic and cemented relationships.
What are your policies on intellectual property rights?
Our Intellectual Rights Policies serve to preserve the integrity of work done by us for our clients eliminating confusion about its source and status. Typically, most of our projects are on "work to hire" basis and unless otherwise stated and agreed to by both parties, you will own the IP for the work done by us when you have paid us for the work as agreed. In cases where there are issues on ownership rights of the final output, these will be negotiated and agreed upon right up front at the proposal stage to avoid unnecessary complications later on.
How secure and confidential is your business transactions?
We strictly do not reveal any sensitive information about our clients or any work done for them without securing prior permission. We also have the necessary IT Security infrastructure in place to prevent fraudulent / unauthorized flow of information or theft thereof. Complete confidentiality of all transactions of all forms with us is guaranteed.
How well are you equipped technologically to meet our work requirements?
We have a very well established IT Infrastructure comprising a variety of systems from low to high end configurations with a variety of operating systems to meet our clients work requirements and stringent deadlines with excellent capability to adapt to any operating system or any specialized software that our client may stipulate their requirements on.
All our team members have an individual computer with internet and have access to Windows or Linux, MS Office Professional or Open Office, Antivirus, Firewall, Email, Internet Messaging & Skype. We have a dedicated 2 mbps leased line and a backup 2 mbps DSL connection for internet access. We also have a fileserver & a cloud based hosted server for collaboration with clients and external service providers. Individual members have additional software and tools specific to the area of work.
How does it work?
If you have a project that you want to outsource, you can request a quote for any service through form in the RFQ (Request for Quote) page. Depending on the size of the project, we provide you a simple quote or a detailed proposal with our approach, proposed methodology, mile-stones and delivery schedule, project status reporting, deliverables, payment structure and other information specifically applicable to the project. After mutual agreement of the terms, our team executes the project and reports the progress as agreed. You shall pay us as per the agreed terms.
Can I trust you? How reliable are you?
Our trustworthiness & reliability have been well established with several hundred clients. We can provide you with references if required obtaining permissions from our clients.
How can I pay you?
Payment options can be discussed up front at the proposal stage to arrive at a method most suitable to both of us. For clients in the USA we accept US bank checks for all amounts as well as PayPal and credit cards for amounts lesser than $500. If you are outside the USA we prefer direct bank transfer to our bank account in the USA or India. For small value projects (below US $ 500), we accept payments via PayPal or with a credit card (Visa, Master, Amex, Discover).
How qualified are your Staff?
InteleANTS has a team of professionals with experience in diverse support activities. Besides our team of full-time employees, we also have empanelled freelance & part-time professionals with specialized skills who are available on call. Depending on the needs of your project, we will deploy staff with appropriate skills & expertise to execute the assignment to your complete satisfaction. The InteleANTS leadership team comprises professionals with qualifications in Management, Engineering, Sciences, Accounting, Arts, Visual Communication, & Writing. All our team members are graduates or have a specialized technical qualification or certification in the area of their specialization. All InteleANTS team members are proficient in English.
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