Why outsource support activities? Confidentiality? Information security? Intellectual property rights? Reliability? Long-term relationships? Qualifications of your team? How does it work?

InteleANTS - Frequently Asked Questions

Why should I outsource my administrative support activities?

• Free up your time – administrative work is not your core business activity. Your time is better spent elsewhere. By outsourcing your business support activities your team has more time to focus on your core business activity.
• Specialization & Expertise – Administrative support is our core business activity. Whatever be the activity, we have the skills, expertise and experience to efficiently execute it. Often the service that we render is more efficient than doing it yourself.Availability of skills – we have a professional with the skills & experience in almost all areas of administrative support. You do not have the luxury of hiring the employees with the same range of skills & talent that we can offer.
• Temporary work-force – often you have temporary requirements which do not justify hiring an employee full-time or even part-time. By outsourcing your work, you ride over the periods when you are short-staffed.
• Time-to-market – you are racing against time to get to the market with your new product or service. You can use all the help that you need. And, if your requirement is specialised, you need to get the right talent which cannot be hired easily.
• Your requirement is very small that hiring an employee full-time does not make business sense.

Who can outsource? Can I outsource my work?

Anyone can outsource any work that can be executed without being physically present in your office. Whatever be the size of your business, whatever the size of your project, we are interested. We execute projects from a few hours work to several man-years. No project is too small or too big for us. We welcome all of them and have established the systems and processes appropriate to handle them.

What about long term business prospects?

We have executed a assignments ranging from just a few hours to a number of months of effort. We are interested in contributing towards the long term growth of your organization through our administrative outsourcing services. Focusing on long term prospects helps our clients significantly reduce costs both in the short and long run resulting in symbiotic and cemented relationships.

What are your policies on intellectual property rights?

Our Intellectual Rights Policies serve to preserve the integrity of work done by us for our clients eliminating confusion about its source and status. Issues on ownership rights of the final output will be negotiated and agreed upon right up front at the proposal stage to avoid unnecessary complications later on.

How secure and confidential is your business transactions?

We strictly do not reveal any information about our clients or any work done for them without securing prior permission. We also have the necessary IT Security infrastructure in place to prevent fraudulent / unauthorized flow of information or theft thereof. Complete confidentiality of all transactions of all forms with us is guaranteed.

How well are you equipped technologically to meet our work requirements?

We have a very well established IT Infrastructure comprising a variety of systems from low to high end configurations with a variety of operating systems to meet our clients work requirements and stringent deadlines with excellent capability to adapt to any operating system or any specialized software that our client may stipulate their requirements on.

All our team members have an individual computer with high-speed internet with Windows, MS Office Professional, Adobe Suite, Antivirus, Firewall, Email, Internet Messaging & Skype. All the team members are connected to the main office by proprietary systems via the internet.

How does it work?

If you have a project that you want to outsource, you can request a bid through the Bid Request Form. We provide you a detailed proposal which will include our approach, proposed methodology, mile-stones and delivery schedule, project status reporting, deliverables, payment structure and other information specifically applicable to the project. After mutual agreement of the terms, our virtual workforce executes the project and reports the progress as agreed. You shall pay us as per the agreed terms.

Can I trust you? How reliable are you?

Our trustworthiness & reliability has been well established with several hundred clients. Don’t take our word for it. We will provide you with references. If you want to check references for specific projects that we have listed in our portfolio we will try and provide that after obtaining the clients concurrence. We will also provide you references to online sources where you will find feedback about us.

How can I pay you?

Payment options can be discussed up front at the proposal stage to arrive at a method most suitable to both of us. For small value projects (below US $ 1000), we accept payments in our PayPal account; you can pay with your PayPal account if you have one or with your credit card (Visa, Master, Amex). For payments of $ 1000 & above, we accept PayPal, cheques & direct bank transfer. We also use escrow accounts when both parties need security against default.

How qualified are your Virtual Assistants?

InteleANTS has a team of professionals with experience in diverse support activities. Besides our team of full-time employees, we also have empanelled freelance & part-time professionals with specialized skills who are available on call. Depending on the needs of your project, we will deploy staff with appropriate skills & expertise to execute the assignment to your complete satisfaction.

The InteleANTS leadership team comprises professionals with qualifications in Management, Engineering, Sciences, Accounting, Arts, Visual Communication, & Writing. All our team members are graduates or have a specialized technical qualification or certification in the area of their specialization. All InteleANTS team members are proficient in English.

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