InteleANTS offers a range of business support & administrative support services that you can employ. Professionals with diverse experience in office administration, internet research, website management, customer service, voice transcription, data entry, data mining, word processing, and software tools and applications that enhance office productivity, the virtual team of InteleANTS can handle all the support assignments that you outsource. We handle assignments of all sizes and types – from a few hours to multi-year contracts. We offer flexible, custom designed solutions to meet your specific requirements; our pricing depends on the nature, skills, expertise and effort required to execute the assignments.
Outsourced business support services model
InteleANTS is a virtual organisation. We have pioneered a mixed-model delivery system. We have a central operations base in Chennai, India and a virtual team distributed in multiple locations. Our core team & systems are located in the central office. The core team members manage projects, assure quality, coordinate with customers, research & develop new systems & solutions. All our critical systems & data reside here. InteleANTS has a virtual staff located in different cities mostly in India and in a few other countries.
All our team members have an individual computer with high-speed internet with Windows, MS Office Professional, Adobe Suite, Antivirus, Firewall, Email, Internet Messaging & Skype. All the team members are connected to the main office by proprietary systems via the internet.
InteleANTS has a team of professionals with experience in diverse support activities. Besides our team of full-time employees, we also have empanelled freelance & part-time professionals with specialised skills who are available on call. Depending on the needs of your project, we will deploy staff with appropriate skills & expertise to execute the assignment to your complete satisfaction.
The InteleANTS leadership team comprises professionals with qualifications in Management, Engineering, Sciences, Accounting, Arts, Visual Communication, & Writing. All our team members are graduates or have a specialised technical qualification or certification in the area of their specialisation. All InteleANTS team members are proficient in English.
We offer flexible solutions custom-designed to meet your specific requirement. We take up projects of all sizes from a few hours' work to several man-years' of effort.
Our pricing is linked to the time, effort, skills & expertise required to execute the project. We execute projects on fixed-cost basis, piece-rate or on time & material cost basis. The pricing model will depend on the nature of work.
We accept payment through cheque, direct bank transfer or through PayPal . We prefer PayPal for small value transactions.
How does it work? If you have a project that you want to outsource you an upload the details in the Bid Request form. We will analyse your requirements, contact you for any clarifications that we may need and then submit our proposal through email. Our proposal will outline our approach, methodology, price and payment schedule. After mutual agreement of the terms, we will commence the assignment. We will provide sample outputs for your review & approval when necessary. We will be in constant touch with you providing updates of the progress and delivering the output as agreed.
Interested? Click here to post your project.
Portfolio of Projects
Customer Support - Email Management
Inteleants provided customer support for a web hosting company through email support. We handle both technical and non-technical queries posted by customers. All the tickets opened by customers are reviewed by an agent and responded to within 12-24 hours. Where specialist intervention is required the ticket is routed to an appropriate person and in 98% of the cases, they are sorted out within 24 hours.
Ongoing Transcription for Business Coaching Company
The business coaching company conducts on-to-one coaching sessions, classroom session and seminars. All these sessions are taped in audio files and we transcribe 12 to 15 hours of audio every month. Since the client requires a very high quality of transcripts, the transcripts are checked by a senior editor to eliminate errors and edit conversational phrases.
Data Analysis for a Retailer of Gift Articles
The client wanted to reduce shipping costs by optimizing the sizes of boxes in which the articles are packed and shipped. The analysis of packing slips for 6 months data was done in conjunction with the zone-wise shipping patterns. The distribution pattern was simulated for various configurations and the packing efficiencies evaluated. On completion of the analysis, Inteleants provided an optimum box sizes for packing to minimize on shipping costs and also inventory of packing materials.
Freight Cost Analysis
The client ships products to all states in the US and Canada. They use USPS and two other leading freight companies. They wanted to review the shipping pattern and develop a model to predict freight costs. The model was used to evaluate the impact on overall cost for several parameters. The optimization model helped us develop a best case scenario to negotiate freight contracts with shipping companies.
SEO for an Affiliate Marketer
The client is an affiliate marketing company selling financial products. We developed a unique SEO strategy after extensive analysis of the competition and implemented the plan successfully. We built the website from scratch - keyword research, content development, selection of content management software, link building, directory submissions, etc. Inteleants continues to develop keyword rich content for the website and also manage the link building. was also undertaken.
SEO for a Sports Portal
SEO was undertaken for the website of a sports portal, which focused on extreme and adventure sports. Inteleants developed the SEO plan and a novel navigation strategy using a dynamic website which was well indexed by all search engines. The website is powered by the Joomla CMS software and we have been maintaining the site.
Process Improvement for Office Management
The client was the HR and Administration department of a small business. The department had an office manager and an assistant. The requirement was to eliminate paper and launch a filing/paper management system to ensure a proper networking of activities within the office. Inteleants created a computerized cum manual system using Excel/VBA application. The manual system ensured systematic storage and numbering of files for easy reference in future. The storage and reference details were printed, which was later fed into systems, and MS Outlook was used by the executives to receive and view details and reminders.
Career Trend Internet Research
Research was required to acquire sources relating to hot career opportunities for the next 5 to 10 years and on student finance topics such as budgeting, financial aid, college jobs, etc, for a target audience consisting of American college students. We did a through research on job boards and interviewed recruiters to get a clearer picture on the subject. After the background research, many online and offline sources were identified, evaluated and compiled.
Redesigning and Redeveloping of Website
Website was developed using ASP and .Net for an online retailer dealing with nutrition supplements. The web designers of Inteleants redeveloped and redesigned the website and migrated the catalogs and customer data in Access database onto the new system-SQL server. As the business transactions were numerous, we built-in a comprehensive system to manage multi-country issues like currency, phone number, post codes etc. A number of Euro-related issues were also solved by the system developed by Inteleants.
3-D Models from AutoCAD Drawings
The client is a manufacturer of special purpose machines for automotive industry. The requirement was to convert 1500 paper and electronic designs in AutoCAD to a standardized system of drawings with 3-D models and animation. We converted the paper drawing s first to 2 D drawings and also created assembly drawings in 3-D using Solidworks. Inteleants also created a Bill of Materials for various assemblies and is managing the catalog for the client..
Automated Excel-based Tracker for Job-seekers
Inteleants developed an interface in VBA for different formulations in the Excel spreadsheet. The client wanted an application to help people cross hurdles while getting a job and this required an excel-based tracker application. The following were to be included in the tracker: head-count of jobseekers along with required calculations and graph. The VBA data entry module provided access to the reports, charts and statistics sheets. Formulations were incorporated to calculate and record date, text manipulation, conditional sum and statistics. We designed the tracker system to generate the chart using VBA with data from the data-table and regenerate the Excel sheet by the VBA code on account of data updations.
Designing of Custom-made Forms for Online Business
A new start-up business selling specialized sports equipment & fitness training products required custom forms to be created for online transactions like booking order, checklist for packing, shipping and invoicing. We designed 12 business forms to cater to the specific requirements of the client. All forms were designed to maintain consistency and fillable forms were designed in PDF formats and forms in Word were created, in order to automate the data transfer to a database on a later date.
Pivot Tables and Charts Designed for Spreadsheet Model
We were required to combine data from various worksheets, populate and update pre-built charts automatically in an Excel spreadsheet. This required highly complex data-manipulations and consolidations, as the structure of each spreadsheet was different. The complexity was high as numbers were stored in text format and each spreadsheet had around 40,000 records. Text manipulation techniques of Excel were used to maintain consistency across all spreadsheets and consolidate data certain formulations. Inteleants designed Pivot Tables and Charts to extract and represent consolidated data.
Conversion of paper drawings to electronic, CAD Designs
The client, a retailer of specialized cutting tools, wanted to convert paper drawing to CAD designs. Inteleants scanned the paper drawings and then uploaded the images in the client?s online database. Items released from 2005 onwards are being converted to CAD format, due to the customer requirement for computerized modeling and product development. We also help in database design, uploading of the images and maintaining their online system.
