Customer Service, Customer Support, Customer Satisfaction, CRM, Email Support, Web-based tools, Technical Customer Support, Offers to Customer, Order Processing, Shipping Status, Billing, Customer Complaints, Retrieving Lost Customers, Contracts

Customer Service / Customer Support – Email & web-based customer support. Support customers, respond to enquiries, send proposals, answer technical queries using knowledge-base and standard templates. Customer service delivered through emails, web postings, message boards, discussion forums, and blogs. Efficient service to customers through quick & effective communication, conflict resolution, complaint handling, customer relationship management (CRM).

Customer Service / Customer Support Services

We currently offer non-voice based customer support functions that your business could outsource to us. We can answer your customers' queries using the knowledge-base you provide, refer them to FAQs and continuously update it, respond to queries on order status, shipping status, clarify positions on billing & payment, process refund requests, pacify irate customers and try to win back lost customers.

We will need access to your back-end systems to deliver customers the most efficient service. Our support activities can be remotely run on your systems or we could establish the software infrastructure using proprietary utilities depending upon your needs and level of service required.

We handle queries, orders, requests in any form including emails, discussion forums, web postings, blogs. We also provide consulting services to establish appropriate customer support systems taking into consideration the available resources and constraints to ensure customer satisfaction consistently & efficiently.

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