Indian business support services provider to outsource your support activities. We offer a range of services from general administration work to various specialized tasks: customer service, website administration, web management & support, internet research, data mining, advanced Microsoft Excel applications, MS Excel training, Search Engine Optimisation (SEO), Engineering Drawing & CAD services, audio transcription (voice transcription), business forms design, data mining, data extraction, data consolidation, data entry, data processing, word processing & document transcription.
Outsource office support and administrative work. Customer Service, Website Support, Internet Research, Data Mining, Advanced Excel, Search Engine Optimisation (SEO), Transcription
Portfolio of skills
General Administration, Office Administration, Internet research, Data processing, Customer service, Search Engine Optimisation, Word processing, Advanced Excel Spreadsheets, Forms Design, Website administration, Data mining, Document conversion, Voice transcription
Administrative / Business Support Services
InteleANTS provides administrative and business support services to businesses and individuals. We offer a range of business and administrative support services to meet all your support requirements:
InteleANTS offers comprehensive support services to manage all your general administration activities. Our Virtual Assistants will work as your Personal Assistant and help you with word processing, customer response, contracts administration, payroll, book-keeping, records management, business correspondence, mailing lists, newletter, document management. You can outsource all tasks that can be executed from anywhere through phone, email and internet to us. Our team of Virtual Assistants are skilled in Microsoft Office (MS Word, Excel, Powerpoint, FrontPage, Outlook), Adobe Suite, QuickBooks, Peachtree, PCAnywhere, GoToMyPC, Groove.
Customer Service / Customer Support – Email & web-based customer support. Support customers, respond to enquiries, send proposals, answer technical queries using knowledge-base and standard templates. Customer service delivered through emails, web postings, message boards, discussion forums, and blogs. Efficient service to customers through quick & effective communication, conflict resolution, complaint handling, customer relationship management (CRM).
Website Administration Services and Web Support Services like editing HTML content, correcting bugs, checking content for conformance standards set by W3C, Website maintenance and migration services , monitoring traffic and generating user statistics, creating large numbers of standardized web pages, create, manage & subscribe to affiliate programs and link exchange programs, Google Adsense program management, testing websites and monitoring website performance, creating webs using Metawebs, Nichemonster, Bot Candy, creating & maintaing online accounts on Yahoo, MSN, Google, MySpace.com, eBay, posting ads on Craigslist, Gumtree, posting to blogs & forums.
Outsource your audio transcription and video transcription. We transcribe interviews, dictations, meetings and discussions, seminars and conferences. We can handle any digital audio and video formats like AVI, MP3, Real Media Quick Time. We deliver accurate transcriptions in a format that you specify. We add value by spell-checking, grammar-checking and organising the document neatly into paragraphs. We can also alter informal usage in a conversation to more formal usage if required.
Search Engine Optimization (SEO) services to improve your SERPs: Customized SEO strategy conformance to web publishing standards & search engines guidelines by optimizing the layout & design of websites, keyword research using Wordtracker, Google and Overture tools, keyword analysis, analysing competition, positioning strategy, creating focussed meta tags and website content for higher SERPs. SEO experts to optimize websites for a variety of search engines including Google, Yahoo, MSN. We also offer services for manual submissions to search engines & directories, managing link exchanges, generate website traffic, monitoring visitors and collecting information about referrers & keywords and fine-tuning website for better positioning.
Advanced internet research services for internet marketing research , business research, product research, advertising & marketing research. We use online research tools and sophisticated search techniques for people search, music search, patent search, books search, articles search, and to searching anything that may be on the www. We use proprietary databases (Hoovers, Factiva, Reuters, Bloomberg, Edgar Online), popular search engines (Google, Yahoo, MSN, AOL, HotBot, Northern Light, Technorati) and some specialized search engines. We execute qualitative as well as quantitative research involving compiling statistics, data analysis using statistical techniques, mathematical modelling.
Advanced Spreadsheet Solutions for Microsoft Excel 2003, Excel for Office XP, MS Excel 2000 and older versions. Excel gurus for using pivot tables, charts, graphs, developing statistical models using Microsoft Excel Macros, VBA Macros, advanced excel formulas, excel functions, text manipulation services. Data conversion , data imports and exports in variety of formats, excel spreadsheet functions in web page / HTML format, developing customised excel add-ins and excel automation. We also offer excel tips, excel courses and training modules on how to use excel effectively. Our excel classes are provided online, through widely available conferencing tools covering excel basics to advanced excel spreadsheet skills.
Custom Forms Design - we create user-friendly forms to meet all your business needs. Fillable forms, printable forms, forms integrated with databases for every business requirement - invoice, sales order, contracts, business expense report, medical claims, travel report, receipts, collections, order form, work orders, contracts, accounting forms (QuickBooks Pro forms). We design the forms to your specifications incorporating your company logo, corporate colours & themes and layout specifications. Forms in various formats – Web forms or HTML forms, Word Forms, PDF Forms, Excel Forms, stand-alone forms application.
Specialized Data Mining and Information Consolidation Services - we undertake website copying assignments, page scraping, screen scraping, information extraction from unorganized data. Parsing HTML pages (web-pages), Word documents, PDF files, Text documents to build structured databases. We use specialised scraping tools, proprietary parsing utilities including custom-developed home-grown tools and techniques.
Outsourced delivery of online & off-line Data Entry Services for Data Conversion, Data Manipulation, Document Transcription, Word Processing, Database Migration, OCR and Transformation. Excellent data processing skills (touch typing, fast key punching) and experience with major software applications such as MS Office – Word, Excel, PowerPoint, Access; MS Works; OpenOffice - Writer, Calc, Impress, Draw; Corel Office – WordPerfect, Quattro Pro, Presentations, Paradox. We also provide Document Transcription services various document formats (DjVu, PDF, HTML, DOC) with output compatible with any word processing package or data processing software of your choice. Online Word Processing Skills Training sessions also provided.
Engineering support services for mechanical design and development, CAD drafting, conversion of paper drawings to CAD drawings, 2-D drafting, 3-D modeling, creating 3-D models from 2-D drawings, assembly drawings, exploded drawings, raster to vector and vector to raster conversions, creating Bills of Materials, Spares & Parts Catalog maintenance, documentation and engineering change management. We are proficient with CAD softwares such as AutoCAD, ProE, Inventor, SolidWorks, SolidEdge, and CATIA.
Portfolio of Projects
Customer Support - Email Management
Ongoing Transcription for Business Coaching Company
Data Analysis for a Retailer of Gift Articles
Freight Cost Analysis
SEO for an Affiliate Marketer
SEO for a Sports Portal
Process Improvement for Office Management
Career Trend Internet Research
Redesigning and Redeveloping of Website
3-D Models from AutoCAD Drawings
Automated Excel-based Tracker for Job-seekers
Designing of Custom-made Forms for Online Business
Pivot Tables and Charts Designed for Spreadsheet Model
Conversion of paper drawings to electronic, CAD Designs
Customer Support - Email Management
Inteleants provided customer support for a web hosting company through email support. We handle both technical and non-technical queries posted by customers. All the tickets opened by customers are reviewed by an agent and responded to within 12-24 hours. Where specialist intervention is required the ticket is routed to an appropriate person and in 98% of the cases, they are sorted out within 24 hours.
Ongoing Transcription for Business Coaching Company
The business coaching company conducts on-to-one coaching sessions, classroom session and seminars. All these sessions are taped in audio files and we transcribe 12 to 15 hours of audio every month. Since the client requires a very high quality of transcripts, the transcripts are checked by a senior editor to eliminate errors and edit conversational phrases.
Data Analysis for a Retailer of Gift Articles
The client wanted to reduce shipping costs by optimizing the sizes of boxes in which the articles are packed and shipped. The analysis of packing slips for 6 months data was done in conjunction with the zone-wise shipping patterns. The distribution pattern was simulated for various configurations and the packing efficiencies evaluated. On completion of the analysis, Inteleants provided an optimum box sizes for packing to minimize on shipping costs and also inventory of packing materials.
Freight Cost Analysis
The client ships products to all states in the US and Canada. They use USPS and two other leading freight companies. They wanted to review the shipping pattern and develop a model to predict freight costs. The model was used to evaluate the impact on overall cost for several parameters. The optimization model helped us develop a best case scenario to negotiate freight contracts with shipping companies.
SEO for an Affiliate Marketer
The client is an affiliate marketing company selling financial products. We developed a unique SEO strategy after extensive analysis of the competition and implemented the plan successfully. We built the website from scratch - keyword research, content development, selection of content management software, link building, directory submissions, etc. Inteleants continues to develop keyword rich content for the website and also manage the link building. was also undertaken.
SEO for a Sports Portal
SEO was undertaken for the website of a sports portal, which focused on extreme and adventure sports. Inteleants developed the SEO plan and a novel navigation strategy using a dynamic website which was well indexed by all search engines. The website is powered by the Joomla CMS software and we have been maintaining the site.
Process Improvement for Office Management
The client was the HR and Administration department of a small business. The department had an office manager and an assistant. The requirement was to eliminate paper and launch a filing/paper management system to ensure a proper networking of activities within the office. Inteleants created a computerized cum manual system using Excel/VBA application. The manual system ensured systematic storage and numbering of files for easy reference in future. The storage and reference details were printed, which was later fed into systems, and MS Outlook was used by the executives to receive and view details and reminders.
Career Trend Internet Research
Research was required to acquire sources relating to hot career opportunities for the next 5 to 10 years and on student finance topics such as budgeting, financial aid, college jobs, etc, for a target audience consisting of American college students. We did a through research on job boards and interviewed recruiters to get a clearer picture on the subject. After the background research, many online and offline sources were identified, evaluated and compiled.
Redesigning and Redeveloping of Website
Website was developed using ASP and .Net for an online retailer dealing with nutrition supplements. The web designers of Inteleants redeveloped and redesigned the website and migrated the catalogs and customer data in Access database onto the new system-SQL server. As the business transactions were numerous, we built-in a comprehensive system to manage multi-country issues like currency, phone number, post codes etc. A number of Euro-related issues were also solved by the system developed by Inteleants.
3-D Models from AutoCAD Drawings
The client is a manufacturer of special purpose machines for automotive industry. The requirement was to convert 1500 paper and electronic designs in AutoCAD to a standardized system of drawings with 3-D models and animation. We converted the paper drawing s first to 2 D drawings and also created assembly drawings in 3-D using Solidworks. Inteleants also created a Bill of Materials for various assemblies and is managing the catalog for the client..
Automated Excel-based Tracker for Job-seekers
Inteleants developed an interface in VBA for different formulations in the Excel spreadsheet. The client wanted an application to help people cross hurdles while getting a job and this required an excel-based tracker application. The following were to be included in the tracker: head-count of jobseekers along with required calculations and graph. The VBA data entry module provided access to the reports, charts and statistics sheets. Formulations were incorporated to calculate and record date, text manipulation, conditional sum and statistics. We designed the tracker system to generate the chart using VBA with data from the data-table and regenerate the Excel sheet by the VBA code on account of data updations.
Designing of Custom-made Forms for Online Business
A new start-up business selling specialized sports equipment & fitness training products required custom forms to be created for online transactions like booking order, checklist for packing, shipping and invoicing. We designed 12 business forms to cater to the specific requirements of the client. All forms were designed to maintain consistency and fillable forms were designed in PDF formats and forms in Word were created, in order to automate the data transfer to a database on a later date.
Pivot Tables and Charts Designed for Spreadsheet Model
We were required to combine data from various worksheets, populate and update pre-built charts automatically in an Excel spreadsheet. This required highly complex data-manipulations and consolidations, as the structure of each spreadsheet was different. The complexity was high as numbers were stored in text format and each spreadsheet had around 40,000 records. Text manipulation techniques of Excel were used to maintain consistency across all spreadsheets and consolidate data certain formulations. Inteleants designed Pivot Tables and Charts to extract and represent consolidated data.
Conversion of paper drawings to electronic, CAD Designs
The client, a retailer of specialized cutting tools, wanted to convert paper drawing to CAD designs. Inteleants scanned the paper drawings and then uploaded the images in the client?s online database. Items released from 2005 onwards are being converted to CAD format, due to the customer requirement for computerized modeling and product development. We also help in database design, uploading of the images and maintaining their online system.
© InteleANTS